Job Description

HOTEL RESERVATIONIST (FIT)

We are currently seeking a hotel reservationist to join our dynamic reservations team. Please note the following skill requirements:

MUST HAVE HOTEL EXPERIENCE

1. Greets guests over the phone in a friendly, courteous manner

2. Records reservation information accurately; identifies and records group and transient business codes

3. Informs other departments of VIP arrivals

4. Identifies commissionable reservations and secures required information

5. Records and processes deposit information

6. Identifies and records special billing instructions

7. Files all reservations in a systematic order for easy referral

8. Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms

9. Records requests for special accommodations and suites

10. Assists with the preparation of the four-day forecast and VIP list

11. Achieves maximum occupancy and average rate by utilizing yield management

12. Uses up-selling techniques

13. Handles all special requests appropriately

14. Pre-blocks all special requests or VIP accommodations accurately

15. Utilizes guest history files for personalized service at the hotel

16. Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests

17. Deals with assigned incoming correspondence and reservation messages in a timely and accurate manner

18. Monthly Comp report to be done for the Revenue Manager

19. Ensure correct market segments are attached to all reservations & correct when necessary

20. Ensure correct Nationalities are attached & checked for all bookings, correct when necessary

21. Ensure correct rate codes & rates are being charged, prior to guests arrival

22. Ensure the follow up of No Show's & Cancellations are done daily

Job Type: Full-time

Application Question(s):

Current & Desired Salary?
Experience:

Hotel FIT Reservationist: 3 years (Required)
Work Location: In person