Job Description

Hotel Receptionist Supervisor - Boutique Hotel

Boutique Hotel | Morningside, Durban

Boutique Hotel, a 15-room upmarket boutique property, is seeking a proactive and guest-focused

Receptionist Supervisor

to lead front-of-house operations and ensure an exceptional guest experience.

Key Responsibilities:

Supervise front desk staff, attendance, and roster scheduling Oversee daily reception operations, including check-ins, check-outs, and reservations Manage bookings and enquiries across OTA platforms, particularly Booking.com Handle guest communication, complaints, emails, and calls professionally Prepare quotations for reservations, group bookings, and small functions Monitor payments, process transactions, and maintain accurate records Conduct room readiness checks prior to guest arrivals Coordinate with housekeeping and maintenance and report issues to management Manage stock control, ordering, and supplier liaison Assist with planning and coordination of small events and functions (up to 60 guests) Uphold hotel standards, policies, and a luxury boutique brand experience

Key Performance Indicators (KPIs):

Guest satisfaction scores and online review ratings Accuracy of reservations, billing, and OTA platform management Front desk staffing efficiency, attendance, and roster compliance Timely resolution of guest complaints and queries Stock control accuracy and cost awareness Room readiness and coordination with housekeeping and maintenance Professional conduct and adherence to hotel standards

Requirements:

Proven experience in a boutique hotel reception or supervisory role Strong leadership, communication, and organizational skills Experience with Booking.com and online booking platforms Confident with payments, cash handling, and administration Well-presented, professional, and service-driven Experience with PMS systems (NightsBridge, GAAP, Booking.com, Airbnb advantageous) Willingness to work flexible hours, weekends, and public holidays

Probation:

This position is subject to a

3-month probation period

, during which performance will be assessed against agreed KPIs, service standards, and operational requirements.

Salary:

Market-related, based on experience.

Job Types: Full-time, Permanent

Pay: R8500,00 - R11500,00 per month

Work Location: In person