Job Description

Whatsapp on +2776 878 5271 and speak to Raymond for more detail on how to apply

A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

Whatsapp on +2776 878 5271 and speak to Raymond for more detail on how to apply

What will I be doing?

As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist the Front Office Manager with daily Front Office operations

Provide prompt service and actively seek opportunities to drive Guest satisfaction

Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments

Manage, resolve or escalate any and all Guest complaints quickly

Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events

Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule

Attend all Front Office meetings

Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Serve your role and Team in an environmentally-conscience manner

Whatsapp on +2776 878 5271 and speak to Raymond for more detail on how to apply

Meriton Hotel and Suites