Job Description

A superb opportunity for an experienced hospitality leader to oversee seamless operations and deliver a world class guest experience. This role is ideal for a polished, detail driven professional who thrives in a high performance environment and is committed to exceptional service standards.

What You'll Do

Oversee daily hotel operations to ensure consistent delivery of world class guest service. Maintain full oversight of arrivals, departures and special requests. Conduct daily checks of rooms, public areas and guest facilities to uphold the highest standard of presentation and cleanliness. Monitor the full guest journey from arrival to departure, driving continuous improvement. Work closely with maintenance to ensure timeous resolution of issues and adherence to project timelines. Ensure that policies, processes and service standards are implemented and upheld across all departments. Support weekly forecasting and departmental planning to exceed guest expectations. Provide strong leadership to Front Office, Housekeeping and F&B teams through guidance and ongoing training. Assist with recruitment, onboarding and performance management in collaboration with HR. Drive development of team leaders and staff through coaching and mentorship. Support budget preparation and monitor stock levels in partnership with Finance and Procurement. Attend operational meetings and maintain strong communication within the management team.

What You'll Need

Minimum 5 years hotel management experience in a five star environment. Relevant hospitality or hotel management qualification. Strong operational knowledge across Front Office, Housekeeping and F&B. Excellent leadership, communication and organisational skills. Confidence handling guest feedback and resolving issues with professionalism. Strong understanding of budgets, forecasting and P&L. Proficiency in Protel and MS Office. Ability to work effectively in a fast paced environment. High level of personal integrity and professionalism. Valid driver's licence.
If you are a hands on leader with a passion for exceptional service and operational excellence, we would love to hear from you.