Hotel Manager – Luxury Property
Franschhoek, WC, ZA, South Africa
Job Description
A luxury hospitality property in Franschhoek is seeking an experienced Hotel Manager to oversee daily operations, lead hotel teams and ensure consistently high guest satisfaction. This role requires a hands-on leader with strong operational control and a clear focus on service excellence.
Key Responsibilities
Oversee daily hotel operations, arrivals, departures and special guest requirements Maintain high standards across public areas, rooms and guest facilities Monitor guest feedback and online reputation, driving service improvements Work closely with department heads to ensure consistent service delivery Liaise with Maintenance to manage urgent issues and ongoing projects Support recruitment, onboarding, performance management and team development Drive forecasting, budgeting and stock control in collaboration with Finance Ensure compliance with company policies, safety standards and brand expectations
Requirements
Minimum 5 years' Hotel Manager experience within a 5-star or luxury property Hospitality or Hotel Management qualification Strong leadership, organisational and problem-solving skills Advanced computer literacy including hotel systems Ability to perform in a fast-paced environment with high attention to detail Valid driver's licence and flexible approach to working hours
The Opportunity
An opportunity to lead a luxury hotel operation where guest experience, operational discipline and strong leadership are key to success.
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Job Detail
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Job IdJD1617550
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFranschhoek, WC, ZA, South Africa
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EducationNot mentioned