Job Description

Role Purpose

The Housekeeping Manager oversees all aspects of the housekeeping department to ensure the highest levels of cleanliness, hygiene, and presentation throughout the hotel. This includes managing a team of supervisors and housekeepers, maintaining operational standards, and handling administrative functions to support efficient daily operations.

Key Responsibilities

Team Leadership & Management

Supervise, motivate, and support 2 Housekeeping Supervisors and a team of 5 Housekeepers. Conduct daily briefings and regular performance check-ins with the team. Ensure that staff rosters, attendance, and leave are managed effectively. Provide coaching, training, and development opportunities to build skills and efficiency.

Operational Excellence

Ensure all guest rooms, public areas, and back-of-house areas are cleaned and maintained to hotel standards. Oversee daily room checks, spot inspections, and quality control measures. Manage inventory of linen, amenities, cleaning supplies, and equipment, ensuring cost control and proper usage. Liaise with the Maintenance team to report and follow up on repairs or issues.

Administration & Reporting

Maintain accurate records for staff schedules, attendance, and payroll submissions. Prepare reports on occupancy, room readiness, and housekeeping performance metrics. Track budgets, expenses, and supply usage to ensure cost-effectiveness. Ensure compliance with hotel policies, health & safety, and hygiene regulations.

Guest Experience & Service Recovery

Respond promptly and effectively to guest feedback or complaints regarding housekeeping services. Anticipate guest needs by ensuring rooms and facilities are immaculate and welcoming. Support the hotel's service culture by fostering attention to detail and hospitality within the team.

Requirements

Experience & Skills

Minimum of 3-5 years' previous experience in housekeeping within a hotel environment (supervisory or managerial level essential). Proven track record in managing teams and driving high housekeeping standards. Strong administrative and organizational skills, with the ability to manage schedules, budgets, and reporting. Excellent communication and leadership skills with the ability to motivate staff. Strong knowledge of cleaning techniques, equipment, and health & safety regulations. Ability to work under pressure, multitask, and resolve operational challenges efficiently.

Qualifications

Diploma or Certificate in Hospitality Management or equivalent (preferred but not essential). Proficiency in Microsoft Office (Word, Excel, Outlook) and hotel PMS systems is an advantage.

Key Competencies

Attention to detail and commitment to excellence. Leadership and people management. Strong planning and organizational ability. Guest-focused approach with high service standards. Problem-solving and decision-making skills. Financial awareness and cost control.
Job Type: Full-time

Application Question(s):

Please stipulate your ID No:
Experience:

Housekeeping Management: 3 years (Required)
License/Certification:

South African Identification (Required)
Work Location: In person