Home Delivery Coordinator Qsr Operations
Job Description
Help shape and scale the future of delivery in a growing restaurant group
Delivery Operations & Customer Experience | Based in Midrand
About Our Client
Our client is a fast-growing national restaurant chain with a strong focus on customer service and digital transformation. Theyre committed to enhancing their delivery capabilities as a key revenue channel. The company values innovation and continuous improvement across all functions.
The Role: Home Delivery Coordinator
This role focuses on optimising delivery operations across the restaurant network. Youll coordinate drivers, platforms, and in-store execution while ensuring high service levels and operational efficiency.
Key Responsibilities
Monitor delivery performance metrics (e.g. delivery time, order accuracy)
Support store teams with training and process implementation
Resolve customer complaints related to delivery
Roll out new delivery technologies and third-party integrations
Identify trends and suggest improvements to increase delivery revenue
Liaise with operations to maintain service consistency
About You
2+ years in delivery operations, logistics, or QSR support
Strong analytical and reporting skills
Excellent communication and problem-solving abilities
Experience working with delivery platforms and store-level execution
Process-oriented and customer-focused
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Job Detail
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Job IdJD1463335
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned