Job Description

Our client a Financial industry is currently looking for a Healthcare Administrator, in Durbanville.

Responsibilities:

• Reception- Assist brokers to obtain necessary quotes.
• Make sure quotes are accurate and agree to client information provided by broker and/or client and load client information on required systems.
• Make sure all parties receive the necessary feedback. (i.e., client and brokers on status of request)
• Remain accountable of all client requests received as the primary responsible person to ensure clients and broker requests are carried out in SLA in a professional manner.
• Ensure client data meets the FICA requirements.
• File all correspondence on and in prescribed systems and/or manner.
• Assist brokers with compliance requirements.
• Create and update client records with the focus on high quality and quantity of client data.
• Send monthly review/renewal reminders to Financial Advisers.
• Ensure that all processes are executed on WorkPool and completed within the required time frame.
• Update the workflow daily with all follow-up tasks completed and document feedback.
• Ensure that all fields are populated and that all the information are true and accurate to enable the compilation of reporting.
• Ensure that all tasks are complete or within SLA.
• Do weekly one on one with brokers regarding tasks that are pending (in progress).
• Adviser relationship (Professional with all Financial Advisers)
• Ensure that clients (advisers) experience with regards to service is sound.
• Treat advisers as clients.
• Manage adviser expectations to align with memorandum of understanding (Annexure A) and selected service model as per Adviser Agreement.
• Initiate and execute on claims processes in SFP Centre of Excellence (COE).
• Ensure a referral agreement is in place.
• Ensure that client has an active policy in place (Medical and/or GAP).
• Guidance to be supplied to client to complete claims on web platforms and obtain required supporting documents.
• Follow up on execution of claim by the Product Provider within tasks SLA.
• Complete task within SLA by obtaining confirmation from product providers.

• RE5 xe2x80x93 Advantageous.
• 1-2 yearsxe2x80x99 relevant Healthcare Administration work experience.
• Strong administrative skills.
• Systems, policy, and industry knowledge.
• Proficient in both spoken and written English, and Afrikaans.
• Computer literacy (Microsoft Office)

• Dependent on experience and qualification.

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