Job Description

Healthcare Manager - Cape TownAn opportunity has become available for a Healthcare Manager at a retirement village in Cape Town.The Healthcare Manager will be responsible for the daily operations of the facility, ensuring all administrative and customer service requirements are delivered efficiently and effectively.The Healthcare Manager will implement and oversee all clinical and nursing processes and liaise with the Multidisciplinary Team, medical professionals, and families of residents. The Healthcare Manager also plays a pivotal role in the marketing of the facility to always ensure full occupancy.If you would like to work in a collaborative healthcare setting with a supportive team dynamic, this is the job for you.Specific duties include but is not limited to the following:Clinical Responsibilities:Serve as a mentor and provide guidance to shift leaders (registered nurses).Incident reporting and investigation.Competence assessments and mentoring of staff.Complete spot checks and discuss with Shift LeadersEnsure staff adhere to scope of practice and best practice regulations.Liaise with Management, Doctors, Occupational Therapist, Social worker and Dietician regarding any health/medical problems concerning residents when necessary.Attend monthly MDT meetings to discuss implement action plans.Inform the Management team of any situations concerning residentxe2x80x99s care that requires intervention or follow up.Review care plans with the Shift Leader when necessary and if required refer any residents to the appropriate hospital or other facility.Administration and ReportingMonitor nursing/care documentation to maintain high standard of documentation to avoid risk resulting from poor documentation.Attend and supervise the nursing handover procedure daily as per the policy.Prepare weekly reports and submissions to Management.Monitor and approve all requisitions via the Healthcare Administrator to Claremont office.Ensure that all policies and procedures are adhered to.Ensure admission process is adhered to and that there are sufficient beds according to availability and diagnosis.Oversee that all documentation for admission is in order.Sign off resident evaluation form/review and escalate any concerns immediately.Interview prospective residents and their families, obtain all relevant medical reports as per company procedure.Identify training needs and oversee the implementation of training programmes.Resident and Family InteractionCustomer service levels are continually monitored and managed.Ensure both quality and efficient delivery of services at the facility.Have full knowledge and communicate types and levels of services offered within the facility (i.e., long term and/or subacute) to interested persons enquiring about the facility.Interface with families regularly and where support, assistance or decision-making input is required.Resolve complaints.Provide effective education, advice, and counselling to the resident about the matters relating to the facility, maintenance and/or staff.Build and manage relationships between the Health Professionals and the Company.Ensure the implementation of processes is conducive to customer satisfaction.Identify improvement areas and implement initiatives to ensure continued levels of customer service.Ensure sound operational practices aligned with the operating model of the Organisation.Risk Management and EmergenciesSupervise implementation of infection control procedures during any outbreak or suspected infection occurringMake recommendations on quality improvement interventions and process changes.Record and action any incidents that occur in the healthcare and village and report to it as per company procedure.Do Health and Safety checks on auditor according to procedure as well attend any meetings if required.Supervise fire drills and evacuation plans.Be contactable by means of company cell phone and respond to emergencies.Inform Legal Department at Claremont office of any possible conflicts and follow up.Implement plans, prepare the facility and be present at all inspections (DOH and DSD)RequirementsQualifications - NQF Level 7 and higher would be highly advantageous.Clinical qualification would be an advantage.Registered with HPCSA or SANCExperience and KnowledgeProven management experienceExperience in a similar leadership positionExperience in a geriatricxe2x80x99s environment advantageousPrevious hospital experience advantageousKnowledge of Dementia care, Frail care, palliative care, rehab, strokes advantageous.Skills and Attributes:Excellent multitasking skillsStrong interpersonal skillsCritical thinking and problem-solving abilitiesDependabilityProactiveProfessional communicationManagerial skillsMaking sound decisionsComputer literateExcellent verbal and written communicationSpecific Requirements:Clear health recordClear criminal recordClear credit recordContactable referencesVaccinated with the covid19 vaccine or open to being vaccinated.Ability to work under pressure and lead a team, professional, focused, compassion for the elderly, be able to converse with people on different levels - staff, families, MDT, and other professionals coming into the facility, ability to work independently and as part of a team.Working Hours - Normal working days are Monday to Friday, 07h00 to 17h00 with a 60-minute lunch break. As the manager of the facility, you are required to be available after hours to tend to emergencies.NB: Salaries are dependent on individual experience, knowledge, skills, and attributes.Job Type: PermanentSalary: R40,000.00 - R50,000.00 per monthAbility to commute/relocate:Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

JTJ Group