Head Of Operations
Durban, KwaZulu-Natal, South Africa
Job Description
Mt. Edgecombe. Standout management opportunity exists for Head of Operations. Must be hardcore Inbound Call Centre Customer Service expert with solid operational experience. Experience in dealing with high-level Executives.
Responsibilities will include managing the contact team of approximately 100-150 staff, business development, internal training, overseeing bid applications, sourcing new clients, presentations, managing clients and overseeing HR, IT and all operations.
Requirements:
- Minimum Matric, tertiary qualification advantageous
- 5 years plus experience
- Knowledge of ISO 9001:2015 advantageous
- Excellent communication skills both verbal and written
- Must be able to converse with executives in a professional manner
- Good negotiation coupled with diversity and conflict management
- Must be proficient in Microsoft Office Suite xe2x80x93 particularly Excel and able to analyse and interrogate, PowerPoint - ability to put together clean, crisp and professional presentations
- Analytical and accurate
- Able to put proposals together at an executive level
- Ability to manage a large amount of data
- Able to write clear, detailed reports
- Flexible and adaptable
- Calm, patient, and people centric
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Job Detail
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Job IdJD1285290
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned