Designation:
Group Executive Head of Operations: MAH Corporate
Category:
Multichoice Africa Holdings Operations
Level:
Executive
Closing date:
07 Dec 2023
Position Type:
Permanent
Location:
MultiChoice City
:
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. Wexe2x80x99re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience. Join Africaxe2x80x99s most loved storyteller!
Purpose of the Position This role will be responsible for developing and driving a billing and payment strategy, identifying opportunities, driving innovation across Africa for the group and implementing technology solutions. To ensure that all rest of Africa (ROA/MAH) operational activities and processes are aligned to meet customer journey requirements and current and future business needs. Deliver outstanding service and operational support to the entire operations function and all its functional areas by coordinating planning activities, providing functional training, monitoring all business activities across the customer value chain, and enable innovation and process improvement. Ensure all operational/systems incidents, defects and enhancements are rapidly identified, prioritised, analysed, escalated to relevant internal or external resolver groups, and resolved to minimise disruption to market, while ensuring that Markets and Functions are regularly updated on the status of these items.
Key Performance Objectives
Strategy Formulation and Execution
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