Job Description

Contribute to customer satisfaction by developing both commercial and managerial actions within the strategic plans of the company and the store environment, thereby optimizing department performance. As a "visionary manager," facilitate initiatives from collaborators. As a member of the management committee, engage in the development and implementation of store policies.

Responsibilities

Developing and Executing Commercial Strategies

Build and refine the product offering based on market trends, store

environment, and customer needs.

Collaborate with your team to select product ranges, ensuring

alignment with Leroy Merlin's marketing and merchandising policies.

Set pricing strategies and oversee promotional activities to enhance

sales and profitability.

Optimizing Merchandising and Store Presentation

Ensure the sales floor is always Full, Clean, and Priced, meeting

company merchandising standards.

Create engaging displays and organize sales areas to attract and

inspire customers.

Maintain clarity and density of product offerings, balancing

self-service and assisted sales approaches.

Driving Business Growth

Plan and execute dynamic commercial operations, from

traffic-driving promotions to niche customer initiatives.

Align actions with company policies, ensuring advertised products

and recommendations meet quality standards.

Translate commercial challenges into actionable strategies with your

team to achieve revenue goals.

Leading Customer Relationships and Services

Foster a culture of hospitality and outstanding service within your

team.

Actively engage with customers to understand their needs, ensuring

solutions exceed expectations.

Implement strategies to improve customer satisfaction, loyalty, and

overall experience.

Team Recruitment, Training, and Management

Recruit and onboard team members, building a complementary and

high-performing workforce.

Develop training plans to enhance individual skills, empowering your

team towards greater autonomy.

Organise work schedules fairly, balancing customer flow with

employee expectations.

Communicate objectives and celebrate achievements to cultivate a

motivated, collaborative team.

Resource Optimization and Wealth Creation

Maximise revenue and margin growth through effective action plans

and on-the-ground execution.

Optimise inventory turnover and minimise markdowns while ensuring

product availability for customers.

Monitor resource allocation and align team capabilities to operational

needs for maximum efficiency.

Strategic Contributions and Collaboration

Participate in the store's management committee to develop and

implement strategies.

Disseminate decisions and objectives across your team, ensuring

seamless execution and alignment.

Support regional, national, and international projects, contributing to

innovations in commercial strategies.

Qualifications and Experience

Requirements

Matric qualification (NQF4) mandatory. Bachelor's degree in Business Administration, Marketing, or related field (preferred). 5+ years of experience in retail management, preferably in a departmental leadership role. Strong understanding of retail operations, inventory management, and merchandising techniques. Excellent leadership, communication, and interpersonal skills. Proven track record of achieving sales targets and driving departmental profitability. Knowledge of product categories within the assigned department (e.g., bathroom products, kitchenware, etc.). Experience with promotional planning and campaign execution. Familiarity with inventory management software and retail analytics tools. Strong leadership and decision-making skills. Analytical mindset with the ability to interpret data and make data-driven decisions. Excellent communication and negotiation skills. Proficiency in inventory management software and Microsoft Office suite. Customer-focused approach and ability to drive a high-performance team. Ability to lead the store as a duty manager. * Ability to open and close the store.