Job Description

The Faircape Group is a leading multi-faceted company with operations across various industries including healthcare, retirement, telecommunications, utilities, property management, and hospitality. We are known for our commitment to excellence, innovation, and the highest standards of service delivery.
At Faircape, we dont just offer jobs we offer careers built on opportunity, growth, and purpose.
We are looking for a Head of Credit Control to join our team.
As Head of Department Credit Control, you will play a key leadership role in protecting the financial health of the Faircape Group by ensuring timely and professional recovery of outstanding monies.
This hands-on role involves managing the Credit Control team, overseeing the debtors ledger, and driving effective collection strategies across multiple entities. You will reduce overdue debt, maintain strong cash flow, and implement proactive credit control measures.
Working closely with senior management, legal, and finance, you will help mitigate risk and manage escalations. The ideal candidate is assertive, analytical, and results-driven with proven leadership and team management experience.
What We Offer:

• Quarterly performance bonuses Recognising your leadership and delivery
• Long service leave We reward commitment
• Onsite Barista Fresh coffee on demand
• Subsidised snacks & vending machines For that midday boost
• Discounted ISP packages Stay connected affordably
• Fixed flexi-time (07:00 - 18:00) Support for work-life balance
• Subsidised parking Convenient and cost-effective
• Central Claremont offices Modern workspaces near Cavendish Square

Key Responsibilities

• Ensuring high levels of performance, motivation, and accountability.
• Develop and implement credit control strategies and collection policies aligned with company objectives.
• Implement and refine credit risk management policies and procedures.
• Ensure accurate maintenance of customer accounts and timely resolution of queries.
• Monitor age analysis and ensure reduction in outstanding debt.
• Provide regular reporting on debtor performance, bad debt, and cash collection forecasts.
• Overseeing the handover of accounts to attorneys and managing of the legal collection process
• Work closely with the finance team to ensure proper allocation and reconciliation of receipts and deposits.
• Ensure adherence to statutory requirements and internal control procedures.
• Drive continuous improvement and automation within credit and billing processes.

Education and Qualifications

• Qualification in Credit Management NQFL 6 or similar advantageous

Experience Required

• Proven experience in a similar role
• Experience managing teams and driving performance in a finance environment
• Sound accounting knowledge and practical understanding of financial systems

Skills and Attributes

• Strategic Thinking: Ability to implement and monitor credit control strategies that align with business objectives and ensure optimal cash flow.
• Decision-Making & Accountability: Confident in making sound judgments and taking ownership of outcomes in a high-pressure environment.
• Conflict Resolution: Skilled at managing escalations, negotiating payment terms, and maintaining professional relationships with clients and stakeholders.
• Analytical Acumen: Strong analytical skills to interpret financial data and aged debtors reports, identify trends, and develop action plans.
• Excellent Communication: Able to convey expectations clearly, influence at all levels, and engage professionally with internal and external stakeholders.
• Process-Driven: Strong understanding of credit control processes, compliance requirements, and internal controls.
• Attention to Detail: Meticulous in maintaining accurate financial and customer records
• Results-Oriented: Demonstrated track record in meeting collection targets and reducing aged debt.

Specific Requirements

• Solid and positive written references
• Clear credit record
• No criminal record

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 06h30 and 18h30.
With centrally located and modern offices just across from Cavendish in Claremont, Faircape offers market-related salaries, dependent on experience, qualifications, skills and attributes.
Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.