Head Of Customer Support (medical Aid/insurance / Healthcare)
Job Description
A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support.
Qualifications:
Matric
MBA
10 - 15 years' work experience within healthcare / medical insurance / medical technology industry
No less than 2 years' experience working as a Supervisor / Manager
Computer literate - CRM systems, D365, Connex1 and LIS (Laboratory information system)
Extensive medical knowledge
Proven track record of meeting deadlines, working under pressure and getting buy-in from stakeholders on decision making
Great track record as reference checks will be conducted upfront
Key skills:
Communication
Interpersonal
Project management
Decision making
Deadline driven
Customer orientated
Creativity
Brand awareness
Results driven
Accountability
Leadership
Stakeholder management
Networking
Innovative
Key performance areas:
Engaging with key stakeholders and nurturing those relationships
Change management
Contract management
Operations
Drive client satisfaction and client retention
Coaching and developing customer support agents
Develop and enhance customer support processes, to enhance the customer journey
Draft and implement customer support strategies
Budget management
Draft reports to support decision making
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Head of Customer support (Medical aid/insurance / Healthcare)
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Job Detail
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Job IdJD1443982
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned