Head Of Customer Support (medical Aid/insurance / Healthcare)
Job Description
A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support (Senior management to Executive level).Qualifications:MatricMBA / MBL10 - 15 years' work experience within healthcare / medical insurance / medical technology industryNo less than 2 years' experience working as a Supervisor / ManagerComputer literate - CRM systems, D365, Connex1 and LIS (Laboratory information system)Extensive medical knowledgeProven track record of meeting deadlines, working under pressure and getting buy-in from stakeholders on decision makingGreat track record as reference checks will be conducted upfrontKey skills:CommunicationInterpersonalProject managementDecision makingDeadline drivenCustomer orientatedCreativityBrand awarenessResults drivenAccountabilityLeadershipStakeholder managementNetworkingInnovativeKey performance areas:Engaging with key stakeholders and nurturing those relationshipsChange managementContract managementOperationsDrive client satisfaction and client retentionCoaching and developing customer support agentsDevelop and enhance customer support processes, to enhance the customer journeyDraft and implement customer support strategiesBudget managementDraft reports to support decision making
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Job Detail
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Job IdJD1423814
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned