Job Description

Closing Date 2023/08/25
Reference Number MMH230802-13
Job Title Head: Group Disability And Underwriting
Position Type Permanent
Role Family Client Services
Cluster Momentum Corporate
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Cape Town and Centurion
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms MomentumMetropolitan provides practical financial solutions for people, communities and businesses. Visit us at
Role Purpose

To define, oversee and execute the Disability & Underwriting strategy for Momentum Corporate. Responsible for the full value chain management of the specialist teams across the Cape Town and Centurion regions. To facilitate collaboration, operational efficiency and service excellence across the regions. To ensure that national and global best practices are adopted
Requirements

• Relevant Tertiary qualification with suitable experience.

• Occupational Therapy or Physiotherapy qualification will be advantageous.

• At least 10 years Disability & Underwriting Management experience in the Financial Services and Group Insurance Industry.

• At least 5 years proven people management experience and expertise at a senior level.

• Excellent knowledge of Disability & Underwriting products and the Group Insurance industry.

• Insights into trends within theDisability & Wellness Management within the Group Insurance Industry.

• Proven track record of implementing various projects running concurrently.

Duties & Responsibilities

• Define the strategy and ensure the continued and effective operations of the disability management and technical underwriting function.

• Drive innovation and the approach of using technology and digital solutions to improve client experience and internal processes.

• Collaborate with the product development teams to ensure products remain relevant to address client needs.

• Support the pricing teams with client/disability management insights

• Improve process inefficiencies where identified.

• Engage with third parties ad hoc projects and ensure that special projects to be delivered in line with requirements and within the agreed timeframes.

• Management of Workflow: Empowering the team to manage the daily workflow and effective resource planning. Problems identified & resolved. Service Level Agreements adherence and production statistics.

• Reporting: Deliver quality reports within agreed timeframes. Identify and report new trends in the market. Identification and reporting of system problems.

• Compliance: Adherence to company policies and best practices in the industry.

• Ensure broader collaboration where appropriate with other business units in Momentum Corporate and Momentum Metropolitan Group.

• Partnering with the marketing and sales/distribution teams to ensure that the Disability management service and philosophy is recognised and appreciated.

• Continuously look to improve on products and processes and to be a key contributor in the development process of new Disability products.

• Ensure the effective financial management of the area with regards to operational costs and to ensure that there is a high standard of controls and operational governance.

• Manage the team of Disability Claims Managers, Underwriting Manager and the Technical Specialist teams across the regions.

Client

• Define and craft the client engagement strategy and managing of key relationships.

• Leading the team to execute on the client engagement strategy including:

• Customer engagement/retention: Engagement/retention of clients within current portfolio.

• Support and relationship building manage and maintain relationships with intermediaries (external and internal), re-insurers, medical professionals, industry bodies, visits, presentations, telephone calls and emails.

• External Customer Satisfaction: effective and consistent service delivery and support to external clients in line with company values and TCF principles.

• Internal Collaboration: effective and consistent service delivery and support to all internal clients.

People

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.

• Demonstrate exemplary Leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.

• Select and recruit suitably qualified talent in line with Employment Equity principles. Meet transformation targets which include achievement of EE targets and development of ACI talent.

• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.

• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.

• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.

• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth. Personal development plans in place for all employees.

• Effectively manage performance within the team in order to ensure business objectives are achieved.

• Manage own performance and development.

• Build an enabling culture which cultivates high engagement and high performance that ensure client excellence and building a sustainable business.

• Encourage innovation, change agility and collaboration within the team.

• Leadership/Management: growing and developing leadership competencies to enable empowered leadership and management.

Finance

• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations. Manage resources effectively. Contain costs within budget parameters.

• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.

• Plan and implement a cycle of medium- term improvements to drive pricing of services and products.

• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.

• Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.

• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.

• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

• Increase revenue: support business in increasing revenue.

Competencies

• Excellent communication skills

• Business Acumen

• Stakeholder Management

• Problem-solving skills

• Drive for results

• Ability to work under pressure

• Leads change and innovation

• Accountability

• Ability to adapt to change

• Collaboration

• Self-awareness and insight

• Diversity and inclusiveness

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan