Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.



To drive the execution of a consistent pro-active approach to client experience for CHNW, SA and its associated touch points across the value chain and embed the Client Experience minimum standards and frameworks whilst supporting the transition to a platform business. To identify and resolve client and staff friction points to improve overall client experience through actionable insights and analysis.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Client Coverage
Personal and Private Banking
8-10 years
Experience in managing a complex serviceenvironment. Significant experience in all facets of the banking service environment and its associated products, processes and systems. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.

Additional Information

Behavioral Competencies:

• Articulating Information
• Developing Strategies
• Directing People
• Examining Information
• Following Procedures
• Interpreting Data
• Inviting Feedback
• Making Decisions
• Producing Output
• Providing Insights
• Resolving Conflict
• Team Working

• Compliance
• Customer Understanding (Business Banking)
• People Strategy Development
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Acceptance
• Risk/ Reward Thinking

Standard Bank