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We are six years into our journey and are excited to be evolving our approach to our Client relationships. As such, Boldr is deploying a Strategic Business Unit (SBU) focus.
The Head of our Health & Wellness SBU will be responsible for co-creating the strategy and executing this strategy to grow our Client relationships. You will be responsible for identifying trends across our Client base and deriving themes from these trends. You will dive into research around the Healthcare and Wellness sectors and learn how typical business models and customer support work so that you can truly partner with our Clients. You'll understand the technology landscape and ecosystems that support these businesses and know how we fit into their 'stack'. The ideal candidate for this position is somebody with a strong entrepreneurial mindset to deliver on our day-to-day KPIs and proactively make recommendations to our Clients to support them in their business and build true partnerships.
In this role, you will have the opportunity to engage with Clients in pre-sales and post-sales. You will be responsible for the overall health of this industry business unit.
We're looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team.
In this role, you are responsible for maintaining and nurturing Boldr's Client relationships and developing and empowering Boldr's CX Managers to succeed in their roles. You will act as a business owner, taking full accountability for the success of your Clients and team members, ensuring they are fully equipped to meet our clients' commitments and do so with the highest quality.
You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and daily management and mentorship of global Client Experience Managers.
Requirements:
You are...
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