Head: Customer Experience
Job Description
Our client is looking for a visionary Head of Customer Experience to lead and revolutionize the customer journey. This role is a unique opportunity to drive customer advocacy, influence cross-functional teams, and shape the future of customer service in a fast-paced, innovative environment.
Responsibilities:
- Spearhead the transformation of the customer digital journey.
- Develop and implement cutting-edge customer service solutions in collaboration with cross-functional teams.
- Champion a customer-focused culture across all products and verticals.
- Utilize customer feedback and data to continuously enhance the customer experience.
- Conduct comprehensive market research to inform strategic decision-making.
- Manage budgets and financial controls to support customer experience initiatives.
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Job Detail
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Job IdJD1289724
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned