The role of the Customer Experience (CX) Consultant is to develop an understanding of the Customer Journey for the various Beekman Group products with the view of enhancing and optimising customers' experiences across the various company brands to drive business growth, improve customer loyalty, and ultimately increase brand equity. The incumbent will carefully map out the customer journey for different customer personas, offering insights into customer needs at each stage. They will also identify factors that either directly or indirectly encourage or hinder progress in the journey. Additionally, they will suggest improvements the company can make to enhance the customer experience, boost engagement, and increase customer retention and growth.
Key Performance Areas:
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