Job Description

A popular holiday destination group of companies is in the process of employing X2 Customer Experience Executive (Holiday Concierge) to execute all functions relating to club members, s.a. reservation bookings, account management, customer care, eGuest admin and Membership optimisation via sales & upgrading. This is a great opportunity for the young and dynamic, who loves to get her clients to the places they want to visit. Must have / be:

• Travel / Tourism Diploma
• Travel Consultant / Reservations exp
• 2 + yrs exp in holiday reservations
• Afrikaans proficient
• Superb telephone etiquette
• Sound relationship building skills.

• 3 - 4 years exp as a Travel Consultant & / or Holiday Reservations
• Strong relationship building skills required
• Good interpersonal skills with above average telephone etiquette
• Good written and verbal communication (English & Afrikaans)
• Problem solving skills
• Good listening skills
• Basic numeric and accounting would be beneficial
• Sound overall communication skills; e.g with team members, management and clients
• Computer literate, e.g. MS Office, email, etc

• Bookings & Reservations
• Adhered to Memberxe2x80x99s holiday requirements i.e. preference in wildlife / beach / outdoors, how many holidays per year, school holiday needs, weekend getaways, children, work commitments
• Personalise and tailor holidays to the Memberxe2x80x99s needs
• Perform Member Credit Control Requirements
• Ensuring accounts (loan & subscription) are timeously paid
• Perform credit control functions i.e. Follow up calls, emails, etc
• Understand the Memberxe2x80x99s financial position
• Responsible for upgrading of Members accounts,
  • Pushing of sales by upgrading at point of booking or based on Memberxe2x80x99s holiday needs
  • Cross-sell products to existing Members
  • Handle eGuest surveys
• Ad hoc Customer Care services