Job Description

It plays a critical role in maintaining loan book quality and managing the overall risk exposure, driving business growth through innovation, efficiency improvements and improving customer experience. Play a pivotal role in shaping the future of business operations.

Key Responsibilities:

As the Head of Business Operations, you will be responsible for:

• Leading and mentoring a team of professionals specialising in assessing and evaluating credit risks associated with commercial loans.
• Implementing and executing strategic priorities and operational tactics for credit verifications, debt collections, asset recovery, accounts management, and customer administrative support.
• Assisting the Managing Executive of Lending Operations in strategic planning, process improvements, and business reporting.
• Maintaining loan book quality and managing overall risk exposure.
• Driving business growth through innovation, efficiency improvements, and enhancing customer experience.

• Bachelors Degree or equivalent in Business Management, Administration, Finance, Legal, or a relevant field.
• Honors or MBA will be an advantage.

• 6 to 8 years of experience in senior leadership positions overseeing banking or financial services business operations.
• 3 to 5 years of experience in banking operations, risk management, compliance, and regulatory frameworks at the senior management level.
• Experience in managing service provider agreements or outsourcing services.
• Exposure to and understanding legal agreements and processes, particularly commercial law and debt recovery.

• Robust financial modelling and project management skills.
• In-depth knowledge of compliance, governance, and business strategy.
• Ability to interact and engage at the Executive and Board levels.
• Excellent understanding of commercial business requirements and exposure to structuring commercial loans.
• Proficiency in revenue management, including managing costs throughout the debt collections value chain.
• Experience in process improvement methodologies, such as Lean or Six Sigma, is preferred.
• Proficiency in risk assessment, technological acumen, financial analysis, and staying updated with best practices.
• Expertise in corporate credit, collection agencies, legal and compliance procedures, credit risk, and account management.
• Thorough understanding of the entire credit lifecycle and the financial services industry from a business perspective.
• Ability to make informed decisions in uncertain situations.
• Customer-centric mindset with knowledge of Customer Relationship Management (CRM) applications/software.
• Proficiency in Microsoft Office Suite, with advanced Excel skills.
• Proven leadership, people management, and change management skills.

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