Job Description

Job Summary A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Hospitality
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Hospitality Certificate/Diploma
• 2-3 years experience in a similar role
• Reliable transport to and back from work
• Strong computer and great administration skills
• Passionate about the hospitality industry
• Excellent interpersonal and communication skills
• Strong customer service orientation with excellent people skills
• Comfortable in dealing with very distinguished clientele
• Must be well-presented
• Friendly, helpful and outgoing
• Natural warmth and friendliness
• Punctual and self-disciplined

DUTIES:

• Welcome and introduce Lodges and Spa to guests
• Check-in and check-out guests
• Pass all relevant guest information on to various departments as required
• Assist guests with bookings, tours and transfers, build and create guestsxe2x80x99 itineraries
• Ensure that all guest information and rates are correct
• Guestsxe2x80x99 liaison to all outside guests and assist Indochine restaurant when needed
• Update guestsxe2x80x99 profiles on Protel
• Report to the manager on duty regarding any related maintenance concerns
• Prepare welcome letters and registrations cards

Manage:

• Day sheet xe2x80x93 guests itinerary document
• Guests' daily Call log
• Calls and guest concerns

• Assist reservations with lodge guestsxe2x80x99 bookings, and messages
• Assist Spa, Housekeeping and Indochine when required
• Assist with lunch and dinner bookings on Dine-plan as required
• Do a thorough handover with the Night Auditor & early/late shift Guest Relations
• Ensure all transfers are booked, tracked and charged
• Required 2 Night audit duties per month

CLOSING DATE:

• 30 November 2023

Should you meet all the requirements, apply on our website at today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.

Status Staffing

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