Job Description

Job Summary

We are looking for a socially focused team player with high attention to detail who can operate in a constantly changing environment under pressure to welcome guests and see to their needs throughout their stay.

Organisational Positioning:

Department:

Front Office

Reporting to:

Front Office Manager

Location:

The Twelve Apostles Hotel Premises

Minimum Experience or Qualification

Grade 12 Hospitality Diploma or Must have at least 2 years' experience in a 5 Hotel or 1 years' experience in a Front Office environment
Highly computer literate with working knowledge of Microsoft Office Word, Excel and Outlook

Knowledge of a Property Management System at Operator Level; exposure to Opera advantageous

Highly presentable

Excellent command of the English language with solid verbal and written communication skills

Fluency in a European language

Fluency in South African local language other than English

International travel experience advantageous

Proven ability to multi-task

Must be able to work shifts, week-ends and public holidays

Key Performance Objectives

To enhance the guest stay by welcoming them and facilitating any special requirements; by planning and coordinating their itinerary where needed; ensuring the best service providers are used for an exceptional service experience. Ensure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the Hotel. Ensuring that their cash is accurately managed and fully accounted for at all times Ensure that all administrative duties related to the position are preformed accurately and timeously ensuring that guest profiles are correctly updated; credit card authorisations are accurate; also ensuring to follow-up on all open folios, paymasters as well as the finalising of group accounts. Promote the interval service providers (e.g. restaurant and spa) as a priority over external service providers. Ensuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive selling. Ensuring day-to-day guest services such as fax handling, wake-up calls etc al handled timeously and accurately.

NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no. 55 of 1998, sisa internal recruitment policy as well as units employment equity plans.

INDHOTEL