Guest Experience Specialist
Bloubergstrand, WC, ZA, South Africa
Job Description
Join
Host Agents
as aGuest Experience Specialist
! In addition to processing bookings across multiple platforms, you'llspecialise in key guest-related tasks
such asbooking changes, cancellations, and property relocations
, ensuring a smooth and personalised experience for every guest.Key Responsibilities:
Reservation Management
Process and manage guest bookings via a shared mailbox Property audits & platform checks Handling booking cancellations Handling of booking modifications & adjustments Logging of guest relocations
Guest Communication
Respond to enquiries from guests and agents professionally and promptly Communicate through email, phone, WhatsApp, and WATI chat platforms
Property Knowledge
Build detailed knowledge of all listed properties Use this knowledge to guide and assist guests effectively
Follow-Ups
Follow up on quotations and pending enquiries to improve booking conversions
What You'll Need:
Excellent organisational and multitasking skills A customer-first attitude and strong communication abilities Experience in hospitality or guest services Confident using booking platforms Attention to Detail - Ensuring accurate booking management and documentation. Strong Problem-Solving Skills.
Please email your CV to
careers@hostagents.com with "Guest Experience Specialist"
in the subject line.Job Types: Full-time, Permanent
Work Location: In person
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Job Detail
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Job IdJD1559976
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBloubergstrand, WC, ZA, South Africa
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EducationNot mentioned