Job Description

Closing Date: 2025-11-07
Job Type: Permanent
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Guest Experience Specialist - Safari Travel Support - Cape Town South Africa
An exciting opportunity exists for two service-driven Guest Experience Specialists to join a globally respected safari brand's Cape Town team. Acting as the frontline of guest support, this role focusses on enhancing guest satisfaction and protecting agent relationships throughout the travel journey.
Description
As a Guest Experience Specialist, you will provide real-time, high-touch support for travel agents and guests in-destination.
Responsibilities include monitoring itineraries, managing on-trip issues, coordinating logistics changes, and delivering exceptional customer service.
You'll respond to agent requests via multiple channels (email, chat, WhatsApp), track guest journeys, resolve crises efficiently, and deliver "surprise-and-delight" moments to elevate the guest experience. This is a shift-based position ideal for those who thrive in dynamic, fast-moving environments and are passionate about African travel.
Package:

• Cape Town-based, shift-based coverage (including weekends/public holidays)
• Competitive salary, with growth and learning opportunities
• Hybrid or remote working arrangements available

Minimum Requirements

• 3-5 years' experience in luxury travel, safari operations, or hospitality
• Proven problem-solving and crisis management skills
• Tech-savvy with CRM and communication tools
• Strong written and verbal English communication
• Calm, empathetic, and solution-oriented under pressure

Skills Required