Guest Experience Specialist – Safari Travel Support – Cape Town South Africa
Job Description
As a Guest Experience Specialist, you will provide real-time, high-touch support for travel agents and guests in-destination.
Responsibilities include monitoring itineraries, managing on-trip issues, coordinating logistics changes, and delivering exceptional customer service.
You'll respond to agent requests via multiple channels (email, chat, WhatsApp), track guest journeys, resolve crises efficiently, and deliver "surprise-and-delight" moments to elevate the guest experience. This is a shift-based position ideal for those who thrive in dynamic, fast-moving environments and are passionate about African travel.
Package:
Cape Town-based, shift-based coverage (including weekends/public holidays)
Competitive salary, with growth and learning opportunities
Hybrid or remote working arrangements available
3-5 years' experience in luxury travel, safari operations, or hospitality
Proven problem-solving and crisis management skills
Tech-savvy with CRM and communication tools
Strong written and verbal English communication
Calm, empathetic, and solution-oriented under pressure
Between 3 - 5 Years
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1549076
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, WC, ZA, South Africa
-
EducationNot mentioned