Job Description

Guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.



Requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.



Accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.



Guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism.



Uphold a neat and tidy reception desk.



Public Areas on regular intervals during your shift to ensure these areas are always guest ready.



The front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments.



Any emergencies or incidents during the shift, ensuring the safety and security of guests and staff.



Daily reports must be completed as per front desk shift procedures.



PIT checks to be done on each shift and compared to guest details on Protel.



Maintenance issues or service deficiencies promptly to maintain the hotel's standards.



All health and safety regulations.



2 years of experience in the Front Office operations of a luxury hotel



Use of various well-known Property Management systems



Specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance



Sense of urgency and dedication to meeting the needs and wishes of others



Ability to remain calm and professional when under pressure



Interpersonal skills



Verbal and written skills



Be professional and a team player



Quality and attention to detail



Certificate



Qualification in Hospitality Management or Tourism would be advantageous



In First Aid/Fire Fighting/Health and Safety, would be advantageous



To work shifts including night shift



Will be given to candidates from Franschhoek and neighbouring areas



Between 1 - 3 Years