Groups & Events Reservationist

Cape Town, WC, ZA, South Africa

Job Description

Career Growth Hospitality Recruitment

is seeking a highly organised and service-driven

Groups & Events Reservationist

to join a busy and dynamic reservations team at a leading hospitality establishment in Cape Town.


This role is ideal for someone with a keen eye for detail, excellent communication skills, and the ability to manage complex bookings and group requirements with efficiency and professionalism.


Key Responsibilities:




Handle all group and event-related reservation enquiries via phone, email, and booking systems Prepare detailed group quotations, contracts, and confirmations Liaise with clients, sales, and operations teams to ensure smooth event coordination Maintain accurate and up-to-date records of all group bookings Manage group rooming lists, deposits, and billing procedures Ensure exceptional customer service throughout the booking process Upsell services and promote property offerings where appropriate Assist with reporting and administrative tasks related to group bookings Follow all company policies and procedures related to reservations and data handling

Requirements:




2-3 years' experience in a hotel reservations or events-related role (preferably in a 4/5-star property) Familiarity with hotel PMS and reservation systems (e.g. Opera, Protel, etc.) Excellent verbal and written communication skills Organised, detail-oriented, and able to handle multiple tasks under pressure Strong administrative skills and computer literacy (Microsoft Office) A customer-first attitude with a proactive approach to problem-solving * Ability to work collaboratively with multiple departments

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Job Detail

  • Job Id
    JD1539279
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, WC, ZA, South Africa
  • Education
    Not mentioned