to join a busy and dynamic reservations team at a leading hospitality establishment in Cape Town.
This role is ideal for someone with a keen eye for detail, excellent communication skills, and the ability to manage complex bookings and group requirements with efficiency and professionalism.
Key Responsibilities:
Handle all group and event-related reservation enquiries via phone, email, and booking systems
Prepare detailed group quotations, contracts, and confirmations
Liaise with clients, sales, and operations teams to ensure smooth event coordination
Maintain accurate and up-to-date records of all group bookings
Manage group rooming lists, deposits, and billing procedures
Ensure exceptional customer service throughout the booking process
Upsell services and promote property offerings where appropriate
Assist with reporting and administrative tasks related to group bookings
Follow all company policies and procedures related to reservations and data handling
Requirements:
2-3 years' experience in a hotel reservations or events-related role (preferably in a 4/5-star property)
Familiarity with hotel PMS and reservation systems (e.g. Opera, Protel, etc.)
Excellent verbal and written communication skills
Organised, detail-oriented, and able to handle multiple tasks under pressure
Strong administrative skills and computer literacy (Microsoft Office)
A customer-first attitude with a proactive approach to problem-solving
* Ability to work collaboratively with multiple departments
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