ENVIRONMENT:
SERVE as the liaison between IT and specified business units, ensuring smooth communication, collaboration, and Project Management for effective IT solutions as the next Group IT Business Support Specialist sought by a dynamic Consultancy in Cape Town. You will conduct requirement analysis, prepare, and present cost proposals for modified or replacement systems; participate in Project meetings and contribute to decision-making processes & lead technical implementation projects. The successful incumbent must possess a suitable University Degree or equivalent tertiary qualification or equivalent relevant working experience including prior experience in an IT Business Support Partner, Business Systems Analysis or related role. You also need solid knowledge of Project Management (Agile), ICT Infrastructure (Cloud), Telecommunications (voice and data networks) technology (e.g., MPLS, VPN, SD WAN, SIP trunking) & Genesys, Citrix, MS Azure, IVR self-service, automation, digital channel integration, interaction analytics etc.
DUTIES:
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