Job Description

We are looking to hire a Governance Coordinator to help us scale and maintain governance that is fast, simple and smart. You'll play a key role in supporting the Quality & Risk team to maintain smooth, compliant operations across incidents, complaints, policies, alerts and training and will report to the Director of Quality and Risk.





This is an ideal role for someone who wants a hand-on operational role idea for someone who is organised, detail-oriented and motivated by keeping things running efficiently behind the scenes.

What you'll be doing

You'll provide coordination and administrative support across the Quality & Risk function -- ensuring governance processes, documentation and actions are accurate, timely and complete.

Key Responsibilities

Governance Administration

Coordinate governance workflows to ensure smooth processes and timely completion of actions.


Provide administrative support for governance meetings and committees -- scheduling, agendas, minutes and action tracking.


Support the collection of data and evidence for audits, assurance reviews and regulatory inspections.


Coordinate the Policy Library -- maintaining the policy tracker, version control and publication schedule.


Oversee the Central Alert System -- ensuring alerts are received, logged, assigned and actions completed.

Complaints, Training and Assurance

Support administration of the complaints process -- ensuring complaints are acknowledged, logged, tracked and closed within timelines.


Maintain oversight of mandatory training compliance, working with leads and managers to chase outstanding completions and update central records.


Assist with governance audits, data collection and collation of assurance evidence.

Data & Reporting Support

Maintain accuracy of data in governance systems (InPhase, Looker, Sheets).


Assist the Operations Lead with preparation of monthly and quarterly reports (incidents, complaints, risks, training).


Support the upkeep of governance dashboards and trackers to provide a clear, real-time view of compliance performance.

Health and Safety Coordination

Maintain records for Health & Safety documentation, including risk assessments and incident tracking.


Liaise with the external H&S provider (e.g. Wirehouse) and internal stakeholders to ensure timely follow-up and completion of actions.

Continuous Improvement Support

Update and improve governance templates, forms and trackers for better usability and consistency.


Support communication and roll-out of new processes, policies or training across the organisation.


Help embed a culture of accountability and continuous improvement through strong follow-up and coordination.

What we need from you

Strong administrative or coordination experience, ideally within healthcare, operations, compliance or another regulated setting.


Excellent organisation, accuracy and follow-through; thrives on detail and structure.


Confident managing multiple tasks and deadlines across different teams.


Comfortable using digital systems and tools (QMS, Airtable, Looker, Google Sheets).


Strong written and verbal communication skills -- clear, concise and professional.


Proactive, reliable and motivated to keep governance efficient and compliant.

Nice to Have

Experience with healthcare governance systems (InPhase, Radar, etc.).


Understanding of UK healthcare regulators (CQC, GPhC, MHRA, ASA).


Awareness of audit and quality improvement processes.


Experience coordinating policies, training or complaints processes in a fast-paced environment.