Global Concierge
South Africa, South Africa
Job Description
Job Summary A personal, bespoke global 'access platform' for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling in Africa and provide information, assist with travel support during travel.
The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and care free travel experience. The in country support service will operate seven days a week.
Candidate requirements;
- High School Qualification, 3 year University/College Qualification advantageous
- 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or Lodge Management Experience or a Concierge Service Experience
- An in-depth knowledge of Operating Systems Advantageous (Tourplan/NX, WETU)
- Good destinations knowledge of East Africa preferable
- A willingness and aptitude to learn
- Experience with multi-currency with an understanding of the principles of foreign currency
- Working in an orderly manner
- Must possess multi-tasking skills with constant interruptions
- Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
- Customer Service and Relationship focused
- Working under pressure
- Attend and participate in continuing educational programs and training webinars
- Support and Assist other departments and offices during leave cycles
Recruiter
Skills Required
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Job Detail
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Job IdJD1525472
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R25,000-29,000 per month
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned