Job Purpose

Maintains a positive image of the company through management of the information desk during mall trading hours.
Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner.
Assumes overall responsibility for efficiently transferring daily knowledge of shopping centre activities to customers.
Advises customers and tenants on the centre facilities lay-out and procedures.
Sells gift cards according to standard accepted tender methods, i.e. cash, credit and debit cards.
Management of cash according to standard procedures.
Adheres to FICA and bank requirements when selling gift cards to the general public.
Gathers information to support re-issue of lost/stolen gift card/s according to standard procedures.
Follows the standard gift card procedures both internally and externally to general public.
Liaises with tenants.
Assists in the collection of lost items handed in to the info desk by general public and/or mall staff.
Follows the lost items standard procedure Assist with wheel chair facilities to the general public.
Adhere to the standard wheel chair procedures.
Completes and signs daily control sheets according to standard procedure.

Experience / Education
Grade 12
At least 2 years minimum sales/professional customer care experience
Hospitality experience

Skills Required

Demonstrates a consistent, dependable work effort and a positive work attitude.
Numerical competency.
Exhibits enthusiasm, energy, drive, and tenacity in the peruse of job goals.
Competitive actions with ability to meet challenging targets.
Good communication skills and ability to interact at various levels (internal and external relationships).
Innovative.
Remain calm when dealing with irate customers.
Adapts quickly to change.
Completes tasks successfully under stressful conditions.
Handles many tasks simultaneously without losing effectiveness.
Takes ownership of his/her work.
Displays flexibility when dealing with unique situations.