Job Description

Job Title and Job Grade

Centre Manager
Job grade: D1

Job Purpose
Responsible for the overall management and maintenance of the centre to provide long-term profitability, sustainable growth and maximize returns. Role Location
Lakeside Mall, Benoni.
Working Conditions
Onsite position at Lakeside Mall.
Reporting Manager

The Centre Manager reports to the Portfolio Manager.

Reporting lines

The position, currently, has the following direct reports:

1. Property Administrator
2. Operations Manager
3. Receptionist
4. Court space Coordinator

Indirect / dotted line reporting

1. Portfolio Accountant
2. Credit controller
3. Marketing Manager and outsourced marketing company

Budget Responsibility

• Monitor and control income and expenditure according to business plan strategy and objectives.
• Formulate annual budget, calculate trading densities, ratio analysis and craft own Key Performance Indicators.
• Analyse renewals based on turnover across portfolios as well as market rentals

Duties and responsibilities

1. Financial Management

• Capex:

o Ensure capex projects are correctly budgeted;
o Ensure capex projects are done within the budgeted period and cost as well as in line with procurement policies.

• Forecasting and accruals:

o Ensure accruals are raised as required monthly and at year end together with the portfolio accountant.
o Monthly forecasting including loading of income projections line by line on the MRI system
o Accurate income and expenditure forecasts to be done monthly including utilities to ensure budget or better net income is delivered.
o Credit control and arrears management in line with targets set by Finance. Timeous action taken on defaulting tenants including the handing over of debt to attorneys for collection. Financial arrangements where required to be negotiated with tenants.
o Calculate and raise turnover rentals where applicable and ensure all turnover rental certificates are received as required in terms of the lease agreement.
o Check and sign off monthly petty cash
o Manage gift card sales and follow policies and procedures for reconciliation in conjunction with the paymentology system.
o Ensure non-gla as well as Adhoc and advertising sales and agreements are managed and revenue is raised as required.

2. Leasing

• Lease negotiations on both renewals and new lets.
• Accurate deal analysis information sheets to be compiled for approval and sign off.
• Manage outstanding leases documentation.
• Annual leasing strategy to be presented with budgets.
• Prepare Feasibilities and spend to be conducted on leasing deals and/or projects in conjunction with Portfolio Manager.
• Ensure offers to lease and/or heads of agreements and/or lease agreements are correctly drafted and signed in line with the Companyxe2x80x99s levels of authority.

3. Risk Management

• Ensure OHS training required for staff at the building is identified and planned in conjunction with the Portfolio Manager and Training Manager.
• Ensure policies and procedures with regard to risk are implemented.
• Identity OHS compliance in all areas of the building including court space.
• Ensure all incidents are reported timeously to insurers.
• Management of external contractors in terms of both SLA and OHS requirements.
• Implementation of and daily management of the preventative maintenance plan and general operational requirements with the Operations Manager.

4. Administration:

• Ensure accurate monthly turnover report including analysis of same is provided and loaded on the MRI system.
• Ensure foot traffic data is recorded, reported on and analyzed on a monthly basis.
• Ensure full compliance with the court space procedure and the mediametrics system.
• Check all billing forward statements on MRI to ensure accurate billing to all tenants and ad-hoc accounts.
• Ensure compliance with all Growthpoint policies and procedures including but not limited to POPIA.
• Ensure compliance with requirements as set out by the PPRA including ongoing CPD points earning.
• Quarterly MSCI submissions

5. People Management

• Conduct bi-annual reviews with all staff on aspirations.
• Identity training needs, succession planning opportunities and manage non-performance in line with relevant HR processes.
• Employ team members in line with company transformation goals and objectives.

6. Marketing Management

• Responsible for the development of Marketing strategies in conjunction with Marketing professionals.
• Ensure annual marketing budget and strategy is prepared, relevant to the centre and in line with leasing strategy for presentation with the annual budgets.
• Ensure marketing company achieve their set KPIxe2x80x99s and comply with the SLA in place.
• Ensure best use of marketing funds for the betterment of the building.
• Building mutually beneficial relationships with tenants both in the mall and at national head offices

7. Reporting

• Prepare management packs monthly, together with all the required reports at least 5 working days before the management meeting.
• Recording of monthly minutes of management meetings to be included in monthly management packs.

Experience

• Five Years of Property Management experience preferably within the retail sector.
• Appropriate people management experience is essential.
• Sound Financial and Marketing experience.

Qualifications

• A Bachelorxe2x80x99s degree or equivalent.
• Shopping Centre Management certification would be an added advantage.
• Registered with the PPRA

Competencies

• Excellent verbal and written communication skills.
• Well-developed interpersonal skills.
• Ability to deliver on time and within budget.
• Strong organizational abilities, accuracy, and attention to detail.
• Strong negotiating / leasing skills.
• Understanding of financial statements, budgeting, and variance reporting.
• Knowledge and understanding of merchandising principles.
• Sound technical and operations knowledge and understanding.

Personal Attributes

• Professional team player.
• Intelligent self-starter who shows initiative.
• Flexible and adaptable with an ability to multi-task.
• Hard worker who works well under pressure and is deadline focused and results driven.
• Assertive, tenacious and results driven.
• Exceptional working relationship builder at all levels, with a consultative approach.
• Able to take personal criticism and thrive in an environment that frequently questions and challenges.