Job Description

Germany Speaking Customer Service & Operations Executive

Location: South Africa (Remote) | Reporting Hours: CET Aligned

About Partao

Partao is transforming how agriculture, construction, and heavy machinery industries source essential parts. As a fast-growing B2B and B2C marketplace, we offer competitive pricing, transparent suppliers, and seamless digital ordering. We're building a trusted, go-to platform for 50M+ long-tail industrial parts across Europe.

About the Role

We're looking for a detail-oriented, proactive Operations & Customer Service Executive to help scale our Operations team. This role is critical in making sure every customer order and customer contact is handled with speed, accuracy, and integrity. You'll be working across sourcing, data quality, and customer communication, ensuring customers get the right products at the right time.

If you're highly organized, hands-on, and thrive in a fast-moving startup environment, this is your chance to make a real impact.

For this role, you must speak German at a business proficiency level.

Key Responsibilities

Source products based on customer queries from a variety of verified suppliers. Evaluate and validate supplier offers on price, delivery time, and reliability, then provide competitive quotes to customers. Maintain accurate records of order status, pricing, and supplier communication. Act as the first line of customer service -- updating customers on order status, changes, or exceptions. Flag stock, pricing, or supplier issues for quick resolution or escalation. Handle sensitive customer and supplier data securely, in line with company policies. Support continuous improvement of our operations processes as we scale.

Requirements

1-3 years of experience in customer service. Proficiency in German at a business level. Advantageous: experience in operations, procurement, order processing, or supply chain. Strong attention to detail with the ability to multitask under pressure. Proficiency with spreadsheets and data tracking tools (Excel, Google Sheets). High integrity, trustworthiness, and comfort handling customer data. Problem-solving mindset and a self-starter attitude.

Bonus Points

Experience with eCommerce platforms, supplier portals, or procurement systems. Experience working in a marketplace, industrial/long-tail B2B environment, or sectors like construction, agriculture, or automotive Prior role in an early-stage startup with budget responsibility and autonomy

What We Offer

Opportunity to join a growing, VC-backed startup in a pivotal marketing role, gaining exposure to both B2B and B2C growth strategies across international markets High autonomy with direct impact on growth and branding strategy A culture of speed, data-driven decision-making, and transparency
Job Types: Full-time, Permanent

Pay: R25000,00 - R30000,00 per month

Language:

German (Required)
Work Location: Remote