Job Description

Job Summary

Client Relationship Management and Retention

Maintaining constructive contractor company relationships with a focus on client retention and solution utilization

Report on subscriber engagement, risks and health

Portfolio Growth

User needs identification

Product and solution functionality specification identification

Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality

demonstrations.

Contractor Portfolio Management

Conducting contractor on-boarding and subscriptions

Provide user support on assigned contractors

Conduct subscription renewal liaison

Manage contractor status

Provide user support (In-bound)

Provide user support for in-bound queries and questions on the Company system

Provide basic administrative guidance and or referral to safety file administration partners

Telesales (Out-bound)

Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects

Compliance verification

Conduct document verifications (as and when required)

System administration

Complete all administrative data capturing on a daily basis (as required)

Maintain accurate client engagement records on in-bound and out-bound activities

Assist with invoice reconciliation on the billing system as required

Managerial Support

Management reporting on productivity

Assist with any additional reporting, report input or report generation (as required)

Attend and prepare for all individual and team engagements as scheduled by the manager

Assist with new team member orientation and training (as required)

Requirements

Qualification

Grade 12 (South Africa) or any similar qualification

End-user application certification

Relevant first degree or diploma in any of the following fields HSE, Logistics,

Experience

Previous support center experience

Performance reporting

Salesforce or another CRM tool

Technical Skills

Excellent relevant international language proficiency

Customer Relationship Management

CW system user skills

End-user applications

Report writing skills

Sales skills

Call center skills (telephonic and chat)

Contractor management

Presentation skills

Document verification skills

Accreditation skills

Contractor or client on- boarding skills

Knowledge

Health and Safety (basic understanding)

Contractor management (basic understanding)

Company platform, products and services knowledge

Operational compliance standards e.g. ISO 9001, ISO 27001, ISO 45001

Customer jurisdiction compliance requirements

Target industry knowledge

Competencies

Analytical skills

Communication skills

Influencing skills

Business Acumen

Sales skills

Conflict management

Attributes

Approachable

Responsive

Diligent

Detail oriented



ABC Worldwide

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