French Speaking Customer Support Consultant

Cape Town, Western Cape, South Africa

Our client in the Hospitality industry is currently looking for a French Speaking Customer Support Consultant, in Cape Town

Responsibilities:

Training hoteliers in using their client services to their best advantage on all possible touchpoints.
Proactively calling hoteliers to convince them of the added value of their additional paid features.
Fun & productive collaboration with their other teams, specifically the French teammates.
Creating video & written content to teach their hoteliers all possible topics so they can use client services in the most self-sufficient way.
Responsible to ensure their French-speaking hoteliers that are using their client services with absolute happiness.

Requirements:

Speaks French on a native level.
Hotel (front-desk/reservations) experience.
Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions, and not afraid to upsell.
Motivated to work in a high technology, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities.
Drive to revolutionise hoteliers worldwide.
Self-motivated & ability to deliver under pressure.
Team-player.
Organised and great eye for detail.
Affection for both international business & technology.

Remuneration:

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