Job Description

ROLE PURPOSE

To manage the overall serviceability of the Vodacom Generator fleet that includes mobile generators, static generators, fuel bowsers, fuel cells and power cubes. This role will also include management of all new positions and staff placed under the care of the manager. Ensure that actual and potential generator non-conformities are dealt with and that corrective and preventative actions are taken

MAIN OUTPUTS

• Management of Regional Generator Team Leaders responsible for generator day to day activities. Fleet availability SLA 95%
• Management of all Team leaders obtaining SLA of fuel cards including maintaining a data base for each generator/bowser fuel card details.

• Fuel cards safe keeping need sign off from EHOD.
• Database must include fuel card expiry dates.
• Continuously monitor the status of the above and ensure that cards are kept current.
• Report any fuel card missing/stolen or misuse asap to EHOD and BFM security
• Notify VC of any upcoming expiry dates.
• Management of licensing (license disk) of mobile generators and fuel bowsers.
• Management of auxiliary items on generators (tracking unit, nose cones, power cables. Steel cables, locks etc.)
• Attend customer meetings on a daily/weekly basis
• Follow up with dispatch daily on Gen Activities report (for generator locations and daily movement)
• Plan generator repairs and schedules with the Team Leaders and report to the Executive
• Interact and visit ASP premises/workshop. Make sure all H&S and environmental procedures are followed
• Management of Team leaders and Mechanics

• Give training and support to Team Leaders and mechanic when new systems are implemented
• Identify training requirements per individual and arrange training accordingly
• Arrange for all training that the personnel might still require before he can continue with his duties.
• Arrange that the personnel have all the following when starting with BFM:
• Vehicle, Tools, PPE, Fire Extinguisher, and anything else that is required on the FFO contract
• Manage Productivity of all employees in the generator teams
• Visit all counties in the region and interact with different counties (at least 2 counties per month)
• Updates must be done on a daily, basis (Monday to Friday). This includes Excel Reports, Weekly Meetings with VC FFO Team Leaders, and feedback to VC National.
• Non-operational status:
• Confirm existence of VC PO for applicable repairs
• Request Quote from ASP for repairs
• Convert ASP Quote to BFM Quote (Note: Submit to national claims for conversion
• Submit BFM quote to VC for approval
• After approval submit BFM quote with regional ASP quote to FFO PO for PO creation
• Submit approved PO to ASP
• Manage repair process and manage ASP SLA targets, after repairs and quality acceptance by mechanic is done, inform dispatch of generator availability
• Upon completion of repair ASP to submit COA

• COA to be signed off by SPOC and return to ASP for invoicing
• Confirm availability of Generators and Bowsers daily and compile weekly and monthly reports Operational, deployable, and Non-operational
• Assist the Team leaders in Maintaining the PRISM database of all existing nose cones, steel cables locks and generator connection cables per generator unit,
• No generator may be dispatched without the mentioned equipment
• Liaise with dispatch and confirm tracking unit is operational

• Order of all auxiliary items
• Manage vandalized and stolen auxiliary items with regards to OB numbers and claiming costs back from Insurance.
• Follow up with stores with regards to delivered items and ensure delivery to the region.
• Report to the client on status (serviceability) and corrective action taken.
• Action all additional queries/requests
• Access Gen Activities report daily and verify data correct
• Keep Dispatch Updated of non-operational and operational status
• If mechanic or ASP for any reason cannot complete service/repair on PRISM, the SPOC must upload the documents.

• Coordinate/liaise with ASP on long and short-term fixes.
• Manage repair process and manage targets
• Manage Quotes received from ASP up and until PO generated from BFM to ASP after receiving PO from Vodacom
• Meet with ASP management and address concerns
• Give training and support to ASP when new systems are implemented
• Manage relations with ASP and escalate commercial issues in a timely matter to avoid operational disruptions.
• Check quality of data loaded and approve/reject all services performed on Generators via WFMSAP before mechanics can continue to next location.
• Weekly generator Inspections on Site
• Health & Safety
• Communicate HSE requirements

• Issuing of all trouble tickets for Generator services to mechanics
• Highlight Generators demanding corrective action and provide alternative solutions where possible
• To assist the SHEQ department in adherence to the IS0 9001/14001 & 18001 standards

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• N6 Engineering Studies (Electrical/Mechanical)
• Technical diploma/Degree either from a Technical College/Trade School/Tertiary institution or through an accepted national apprenticeship programme.
• Trade Test- Mechanical or Electrical (Red seal of Installation Electrician)
• Matric/Grade 12
• Valid Code 08 EB/EC Drivers License
• 5 Years experience in Telecommunications / Network Operating environment / Client Service Provider relationship Management
• Knowledge of generator maintenance and operation in the service management industry
• Knowledge and/or experience in the generator dispatching industry.
• Knowledge and ideas on fuel saving costs and procedures
• Prism & Gentrack, Microsoft Office

TECHNICAL / CORE COMPETENCIES AND FURURE TRAINING OPERTUNITIES

• Maintenance skills as per SOW as to Electrical and Mechanical guidelines
• Prism skills as per requirement
• Generator deployment and refuelling training
• Medicals as per H&S requirements
• Electrical qualifications Red seal of Installation electrician
• ASP experience on Maintenance
• IMS (Integrated Management System)
• Microsoft Windows
• SAP Plant Maintenance Modules
• Microsoft Word
• Incident Investigations

FUNDAMENTAL COMPETENCIES

• Result Orientation
• Passionate
• Customer/Client Focus
• Good interpersonal skills
• Initiative/Proactively
• Decisiveness
• Quick Reaction
• Listening
• Pays attention to detail
• Flexibility
• Self-Driven
• Teamwork
• Stress tolerance
• Team Performance Driven

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