Job Description

+10 yearsxe2x80x99 experience in hotel management

Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service

Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them

Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services

Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities

Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep

This is not an office position and you will need to be hands on (Occasionally in rooms, at the frontdesk, reservations etc.)

Must be able to work shifts / weekends / public holidays

You will be required to have emails setup on your phone and this is to be monitored

Responsible for all hotel services/daily operations, such as guest relations, arrivals/departures, reservations, front desk, housekeeping, maintenance, revenue management, expense/budget management, team building, and employee development

Maintenance management and knowledge

HR (Recruiting, salaries, staff contracts and documents)

Overseeing and improving all stock sheets

Implementing and updating current hotel systems to ensure smooth operations

PMS and reservations experience

Vast knowledge of OTAs (Booking.com, tour operators, etc.)

Maintaining or improving our ranking on Tripadvisor

Being able to work in a fast-paced environment and work accurately under pressure

Attention to detail and organizational skills are critical

Presentable and well spoken

People skills xe2x80x93 tolerance, patience, and care

Own transport