Job Description

5 Star Game Reserve just outside of Grahamstown is seeking a General Manager to perform the following.
Kindly note this is a live-in position
Minimum Requirements:

• Matric
• Degree / National Diploma or Certificate in Hotel Management (ESSENTIAL)
• Minimum of 5 years' working experience at a 5* lodge / hotel
• Previous experience in management role essential
• Clear understanding of lodge operations
• Must be computer literate
• Professional and well-groomed with excellent all round communication skills
• Strong admin skills
• Strong Operations skills
• Excellent attention to detail
• Time management skills
• Financial skills
• Team player with high regard for efficiency and service excellence to guests
• Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverage, Housekeeping and Front Office
• The role involves overseeing all lodge departments, ensuring high standards of service and guest satisfaction, managing staff, maintaining the property and achieving financial targets
• Experienced on platforms such as Guest Revu and Trip Advisor
• Must have good communication and reporting skills in English
• Must be proficient on OPERA
• Must be proficient on all MS Office packages
• Ability to implement strategies that enhance the lodges reputation and profitability
• Motivate and foster a positive work environment
• Exceptional Food and Beverage knowledge
• A passion for training staff
• Understanding basic Labour law and disciplinary procedures
• Valid driver's license (no endorsements) (ESSENTIAL)
• Own reliable vehicle / transport
• Must be willing to accept a live-in position

Skills Required