Job Description

Key Responsibilities Operational Management

• Oversee the full scope of lodge operations in partnership with the Ops Management Team.
• Manage budgets, monitor financial performance, and implement strategies to maximise profitability.
• Prepare and present operational reports, including occupancy, revenue, and cost analysis.
• Resolve operational challenges efficiently, including leading annual union negotiations.
• Champion eco-conscious practices (water conservation, waste reduction, energy efficiency).
• Foster a guest-centric culture, ensuring every interaction is memorable and personalised.
• Drive continuous innovation and attention to detail in the lodges offering.

Strategic Planning

• Develop and execute operational strategies aligned with the lodges luxury positioning.
• Collaborate with senior leadership to shape long-term goals and drive improvement.
• Support the broader vision of the group as directed by the General Manager of Operations.

Resource & Process Management

• Allocate staff, equipment, and resources effectively to uphold service excellence.
• Evaluate and refine operational workflows to boost efficiency and guest satisfaction.
• Implement innovative practices to streamline service delivery.

Supply Chain Management

• Manage procurement and logistics to ensure timely delivery of goods and services.
• Build strong supplier relationships and mitigate supply chain risks.

Team Leadership

• Lead, train, and inspire a high-performing team across all departments.
• Promote collaboration, excellence, and accountability.
• Maintain high morale through effective leadership and staff development.

Quality Control & Risk Management

• Uphold rigorous quality standards at every guest touchpoint.
• Implement corrective measures where necessary to maintain brand standards.
• Identify and mitigate potential operational risks with contingency plans.

Technology Integration

• Leverage technology to improve operational efficiency and guest experience.
• Stay ahead of hospitality tech trends and integrate relevant tools.

Communication & Collaboration

• Maintain seamless communication between all departments and Head Office.
• Work cross-functionally to ensure operations align with strategic goals.

Minimum Experience & Requirements

• Matric (minimum); Hospitality Degree/Diploma advantageous.
• Minimum 5 years General Management experience in the luxury lodge/hospitality sector.
• Proven track record in delivering exceptional guest experiences.
• Excellent communication, customer service, and organisational skills.
• Strong leadership, problem-solving, and financial management abilities.
• Ability to multitask and work under pressure.
• Valid RSA ID, Drivers Licence, and own transport.
• In-depth knowledge of game reserve and luxury safari operations.
• Well-presented, dynamic self-starter with a professional personality.
• Proficient in MS Word, Excel, and PowerPoint; OPERA Cloud or similar PMS experience beneficial.