Job Description

Job Purpose

Responsible for the effective day-to-day shift management of slots gaming operations with specific regard to maintaining products and standards of operation, maximizing customer satisfaction and managing spend.

Key Performance Areas

Shift management

Put in place duty allocations to ensure maximum coverage Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. Managing discretionary/ complimentary spend Reporting slots gaming system anomalies to relevant departments for correcting as per SOP Reconciling and resolving pay-out exceptions Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet Report and resolve any issues experienced Completes shift reports

Slots product

Conduct slots analyses in relation to occupancy levels Lease product management Monitor & provide input to strategy ito optimal product mix Implements business action plans Liaises with Technical to ensure the maintenance schedule plan is adhered to Monitors and reports on product performance and complete exception reports/ journals as per SOP

Financial control

Manages complementary spend Authorises spend in line with budget

Customer Relationship Management

Ensures that guests are treated with courtesy and respect at all times Builds relationships with regular and VIP punters on the slots floor Staff training on slots promotions (including promotion information, functions, facilities, etc) Shift hand over ensures that staff can provide customer with relevant insight

Stakeholder Relationship Management

Liaise with F&B on food and beverage offerings and services on the gaming slots floor Liaise and update hotels and management on VIP arrivals and spend Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements Communicates department's objectives, standards and operating procedures to internal and external service providers as per SLA Collaborates with marketing in the initiation, execution and post mortem feedback of gaming slots promotions

Education

Grade 12 or equivalent national qualification in gaming operations at level 4 3-year Degree in Business Management is preferred Gaming Management Development programme is preferred

Experience

At least 2 years experience in a supervisory role within the gaming industry environment Meet the requirements for a gaming licence and FICA

Work conditions and special requirements


Ability to work shifts that meet operational requirements Physically able to move operating equipment Visual acuity and ability to identify colours

Skills and competencies

Core behavioural competencies

Planning Decision-making Training; coaching; keeping abreast of new developments in field Analysing / Diagnosing performance of the outlet / product performance Investigating skills Reviewing - Assessing feasibility; assessing compliance; efficiencies Problem-Solving

Technical proficiency competencies

Slots Product knowledge Gaming Regulations Gaming Revenue Analysis & forecasting Slots Product Analysis Slots Supervision Proficient MS Office skills EGS is an advantage

Note:

The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.



Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.



Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.