Job Description

Duties and Responsibilities

Receives and logs new social benefit funds applications. Ensures all member data on the Mibco system is correct and valid. Validates the application details. Ensures that the employee/employer is due for the benefit applied for. Assesses applications in accordance to the funds rules and regulations. Verifies the payment of the benefit due. Issue application forms, tax certificates and benefit statements. Handle client queries. Provides customer services to members, establishments, service providers and parties via written and / or telephonic communication. Ensures service levels and performance in customer administration is maintained in terms of the national Mibco Mission, Vision and Statements. Filing of all provident fund claims that are not on ready to process status. Process provident fund claims that are on ready to process status.

Knowledge/Experience/Skills/Requirements

Verbal and written communication skills Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management Must be a good team player and achieve objectives as set out by supervisor Must be meticulous in carrying out tasks/instructions etc. Must have good interpersonal and low-level decision-making skills Must have attention to details Above average administration skills required

Qualifications

Matric (standard 10) General knowledge of benefit funds 1 year fund benefit processing/ assessment experience will be an advantage Customer orientated behavior * Computer literate - Microsoft package (intermediate level) advantageous