Only applicants with prior experience as a receptionist in a Hotel/Hostel will be considered.
Responsibilities:
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Oversee Daily Operations:
? Ensure that employees adheres to company policies and procedures.
? Manage staff scheduling and delegate tasks effectively.
? Monitor front desk productivity.
? Address any operational issues that arise and implement solutions.
? Conduct safety and security checks to maintain a secure environment.
? Assist with reservations and inquiries accordingly
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Customer Service:
? Resolve customer complaints and inquiries promptly and professionally.
? Ensure a positive customer experience by addressing their needs and requests.
? Check In and check out guests.
? Liaise with other departments to coordinate service delivery.
? Monitor and check front desk cash ups
? Assist with arrivals and departures
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Staff Leadership:
? Motivate and support staff to ensure high performance.
? Address employee concerns and provide coaching as needed.
? Uphold a positive and productive work environment.
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Additional Duties:
? May handle administrative tasks given by the front office manager.
? Assist with restaurant operations when needed.
? In some cases, manage special events or conferences.
Qualifications:
? Minimum of 2-3 years of experience in a receptionist role.
? Strong customer service orientation and problem-solving skills.
? Excellent communication, interpersonal, and organizational skills.
? Ability to work independently and prioritize tasks in a fast-paced environment.
? Proficient in computer software relevant to the industry (e.g. cash register systems).
? Working knowledge of property management systems (PMS).
Job Type: Full-time
Salary: R5 000,00 - R7 000,00 per month
Job Type: Full-time
Pay: R5000,00 - R7000,00 per month
Experience:
Front Office Reception: 1 year (Required)
Work Location: In person
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