Job Description

Job post summary

Date posted:

8 December 2025

Job description:

Job Opportunity: Front Office Receptionist

Location:

The Rockefeller Hotel, Foreshore, Cape Town

Employment Type:

Full-Time | Shift Work Required

About Us

The Rockefeller Hotel is a premier, modern lifestyle hotel located in the heart of Cape Town's vibrant Foreshore district. We pride ourselves on exceptional service, contemporary luxury, and creating memorable guest experiences. We are seeking a dedicated and dynamic

Front Office Receptionist

to join our team and uphold the high standards our guests expect.

Role Overview

As the Front Office Supervisor, you will oversee the daily operations of the Front Desk, ensure seamless check-in and check-out experiences, and support a motivated reception team. This position requires a hands-on leader with strong administrative capabilities, exceptional communication skills, and the ability to thrive in a fast-paced, high-volume hospitality environment.

Key Responsibilities

Ensure efficient handling of guest check-ins, check-outs, and reservation processes Maintain excellent customer service standards and resolve guest queries professionally Monitor Front Office operations to ensure accuracy and compliance with hotel policies Perform administrative duties, including reporting, record management, and shift handovers Collaborate with other hotel departments to ensure smooth guest experiences

Minimum Requirements

1 year experience as a Front Office Supervisor

Opera PMS proficiency (mandatory)

Proven ability to perform under pressure in a

fast-paced, high-volume environment

Strong administrative and organizational skills Proficiency in

Microsoft Office applications

Ability and willingness to work

shift schedules

, including weekends and public holidays

What We Offer

A supportive and professional work environment Opportunities for career development within a reputable hotel brand Competitive remuneration
If you meet the above requirements and are passionate about hospitality, we would love to hear from you.

To apply:

Please send your CV and a brief motivation to

fomanager@therockefellerhotel.co.za

with the subject line

Front Office Reception - Rockefeller Hotel.

Job Types: Full-time, Permanent

Work Location: In person

Job Types: Full-time, Permanent

Work Location: In person