Front Office Manager – Leading Hotel Group – Durban Umhlanga
Job Description
Closing Date: 2025-10-09
Job Type: Permanent
Job Level: Skilled
Experience: Between 1 - 3 Years
EE/AA: No
Summary
Front Office Manager - Leading Hotel Group - Durban Umhlanga
Our client, a leading hotel hospitality group in Durban Umhlanga, is seeking an experienced Front Office Manager with strong Opera Cloud expertise to oversee guest reception, reservations, and front desk operations.
Description
This is an exciting opportunity to join a well-established hotel group and take responsibility for managing the front office team, ensuring that guests receive a seamless and welcoming experience from check-in to check-out.
The Front Office Manager will oversee reception, reservations, concierge, and porter teams while ensuring compliance with company standards and procedures.
Duties include managing the front office budget, driving upsell opportunities, handling guest complaints with professionalism, and ensuring smooth operation of the Opera Cloud PMS system. Leadership, guest relations, and team development are key aspects of this role.
Compensation:
- Competitive salary, cost-to-company
- Previous front office management experience in a 4/5-star hotel
- Proficiency in Opera Cloud is essential
- Strong communication and organisational skills
- Guest-focused with excellent problem-solving ability
- Ability to manage and motivate a team
- Flexible to work shifts, weekends, and public holidays
Skills Required
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Job Detail
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Job IdJD1518830
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned