Front Office Manager – Leading Hotel Group – Durban Umhlanga
Job Description
This is an exciting opportunity to join a well-established hotel group and take responsibility for managing the front office team, ensuring that guests receive a seamless and welcoming experience from check-in to check-out.
The Front Office Manager will oversee reception, reservations, concierge, and porter teams while ensuring compliance with company standards and procedures.
Duties include managing the front office budget, driving upsell opportunities, handling guest complaints with professionalism, and ensuring smooth operation of the Opera Cloud PMS system. Leadership, guest relations, and team development are key aspects of this role.
Compensation:
Competitive salary, cost-to-company
Previous front office management experience in a 4/5-star hotel
Proficiency in Opera Cloud is essential
Strong communication and organisational skills
Guest-focused with excellent problem-solving ability
Ability to manage and motivate a team
Flexible to work shifts, weekends, and public holidays
Between 1 - 3 Years
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Job Detail
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Job IdJD1515929
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, ZN, ZA, South Africa
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EducationNot mentioned