Job Description

The Front of House Manager will oversee all guest-facing operations, ensuring seamless service delivery from arrival to departure. You will manage the front office and guest services team, uphold service standards, and work closely with other departments to maintain the hotel's reputation for exceptional hospitality.



Key Responsibilities



Guest Experience & Service Excellence



Deliver warm, professional, and personalised guest service at all times



Act as the primary point of contact for guest feedback, queries, and service recovery



Ensure smooth and efficient check-in and check-out processes



Front of House Operations



Oversee daily reception and guest services operations



Manage reservations, guest profiles, and billing accuracy



Maintain thorough knowledge of hotel offerings and local attractions



Liaise closely with Housekeeping and Food & Beverage teams



Team Leadership & Administration



Lead, train, and motivate the Front of House team



Manage duty rosters and staffing requirements



Uphold standard operating procedures and service standards



Complete front office reporting and administrative duties



Salary & Employment Details



R20 000 per month



Permanent, full-time position



Immediate start



Minimum 2-3 years' experience in a Front of House or Guest Services management role



Experience within a boutique or luxury hotel environment preferred



Strong leadership, communication, and interpersonal skills



Highly guest-centric with strong problem-solving ability



Ability to work calmly under pressure



Competent with hotel PMS systems and Microsoft Office



Well-presented and professional



Must be available to start immediately



Must have valid work rights in South Africa



Between 1 - 3 Years