Job Description

Oxford Freshmarket is looking for a Front-End Supervisor - Waterfall Store, who will play a key role in ensuring the smooth and efficient operation of our checkout area by providing quality customer service to customers whilst managing the activities of the employees who work in the store's front-end area

Key responsibilities

Oversee front-end team: cashiers, packers & service desk staff

Compile weekly rosters & assign breaks

Train and induct new employees (with special focus on fruit & veg items)

Issue and collect cashier floats at shift start/end

Ensure proper float sealing and register setup

Complete cashier cash-ups & end-of-day safe procedures with manager

Assist with SBV cash collections and ensure money is securely sealed and handed over

Check and balance safes daily and ensure that there are sufficient coins in safes for change purposes

Resolve customer queries and complaints

Handle voids and ensure all are logged correctly

Support the team in maintaining high service levels at all times

Ensure all staff meet hygiene & dress code standards

Monitor overall cleanliness and staff presentation throughout shift

Complete daily paperwork and send reports to Head Office

Do spot checks on tills and staff performance

Place orders for front-end supplies (till rolls, bags, etc.)

Requirements

At least 4 years' of experience in retail and staff supervision Strong communication and leadership skills Reliable, organised, and able to work under pressure Confident with cash handling and customer service
Job Type: Full-time

Work Location: In person