Job Description

Key Requirements:

Fluent in English. Bi lingual / Multi lingual (advantageous). A Grade 12qualification or the equivalent thereof. A minimum of 2-years' experience at a reception desk and/or switchboard operations. A minimum of 1-year experience in a customer service role in the retail industry. Computer literate and proficient in Microsoft Office Suite - specifically MS Outlook and MS Teams. Certificate or Diploma in Secretarial Studies, Office Administration or related (advantageous).

Key Duties:

Responsible for but not limited to:

Answer, screen and re-direct all incoming phone calls for Head Office teams correctly. Receive and efficiently covey information / messages from staff and external stakeholders. Forward daily emails and inform of deliveries by notifying the relevant Head-Office recipients. Cordially and professionally, acknowledge, welcome and seat visitors upon arrival. Provide transactional support to the Facilities team i.e. capturing transactions, processing purchase orders / invoices for supplier payments. Ensure efficient coordination of clothing samples between service providers and buying teams. Liaise with courier companies and/or drivers to update delivery information/instructions as and when requested. Ensure that paperwork is filed correctly i.e. courier waybills, invoices, purchase orders etc. Support the Facilitates team with ad-hoc administrative tasks as required.

Key Skills:

Articulate with effective communication skills both verbal and written. Active listening skills with the ability to accurately note/receive information and convey. Strong attention to detail with high quality work output. Manage multiple tasks and priorities simultaneously. Manage time effectively to deliver within timeframes. Resolve conflict promptly and professionally - escalating to a senior when necessary. Able to work under pressure and in a fast-paced environment.

Key Attributes:

Prioritise and take pride in personal grooming and a presentable appearance. Possess integrity and subscribe to high ethical standards in all professional relations. Handle sensitive information with discretion and maintain confidentiality. A neat and methodical approach to executing work duties. A collaborative approach with colleagues to meet deliverables. Maintain a positive and pleasant demeanor and exercise respect. Reliable, punctual and committed to responsibilities.
Job Types: Full-time, Permanent

Work Location: In person